---
title: Inbound & Outbound AI Phone Calls | Saloma AI
description: Use Saloma as an AI receptionist for incoming and after-hours calls. Run planned outbound campaigns with call schedules, consent controls and human transfer.
canonical: https://saloma.cosinechat.com/platform/phone-operations/
updated: 2026-10-26
---

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- Phone calls

Platform / Phone calls

# AI phone answering and follow-up calls.

Saloma works as your AI receptionist, day and night. It answers incoming calls and handles the common questions. It also runs your reminder, callback and survey calls from the same console.

Updated 26 October 2026

At a glance

- Incoming calls and outbound campaigns

- Call schedules and capacity limits

- Transfers to approved team members

AI phone answering and calling

## Incoming calls. Outbound campaigns. One platform.

Use an AI receptionist for common questions and calls outside office hours. Plan outbound calls for reminders and follow-ups. Set up human support for requests the AI should not handle.

### Choose how your calls run.

Inbound means incoming calls. Outbound means calls your business makes. Combine both with hybrid calling. Set consent, opt-out rules, calling speed and capacity limits. Pause or resume campaigns when needed.

### Answer incoming customer calls.

Use an AI receptionist for common questions and service requests. Set up call transfers to your team, including a plan for calls outside office hours.

- Customer support

- Appointment enquiries

- After-hours coverage

- Your business number Customer calls

- Saloma AI Listen. Understand. Respond.

- Answer or staff support Answer or route

Use the business information you approve. Transfer to an authorised team member when needed. Transfer features depend on the chosen model and phone setup.

### Plan outbound calls and follow-ups.

Run scheduled calls for reminders, callbacks and surveys. Use progressive calling, which places calls as capacity becomes available.

- Reminders

- Customer callbacks

- Feedback surveys

- Approved contact list Campaign starts

- Saloma AI Listen. Understand. Respond.

- A recorded outcome Connect or retry

Preview contacts from a CSV file and remove duplicates. Set consent, do-not-call rules, retries and call limits. Schedule call windows and holidays in the assigned agent’s time zone.

### Manage incoming and outgoing calls together.

Hybrid calling combines incoming service calls and outbound campaigns. Reserve call capacity for customers who phone your business.

- Shared call teams

- Service follow-up

- Call capacity

- One call team Calls in + out

- Saloma AI Listen. Understand. Respond.

- Room for incoming calls Balance capacity

Keep capacity for incoming calls while outbound campaigns run. Your team can see live calls and available capacity in one place.

Outbound campaigns support retries and call schedules. Hybrid calling reserves capacity for incoming calls while outbound campaigns run.

See the product

## Manage your call campaigns.

Manage incoming calls, outbound campaigns or both. Check progress and set when campaigns run.

Real product screen with sample data. Controls depend on your role and setup.

Keep exploring

## Want to know more?

Ready when you are

## Let Saloma answer your next call.

Tell us how your calls work today. We will show you Saloma handling them, in your languages and with your tools.

Can’t wait? Tap the green call button and talk to Saloma now.

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