---
title: Knowledge Base for AI Voice Agents | Saloma AI
description: Build a knowledge base for Saloma AI voice agents using websites, documents and scans. Choose each agent’s sources and check they are ready to use.
canonical: https://saloma.cosinechat.com/platform/knowledge/
updated: 2026-10-26
---

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Platform / Business knowledge

# A knowledge base for your AI agent.

Upload your documents, scans and website pages. Saloma answers callers from the sources you approve. Choose what each agent can use and test its answers before going live.

Updated 26 October 2026

At a glance

- Import documents, websites and scans

- Choose sources for each agent

- Check source status and test answers

Knowledge base & documents

## Answer from your business knowledge.

Give your AI agent approved information about your services, hours and policies. Add documents and website pages to a knowledge library. Check processing status and choose each agent’s sources.

- Import documents and scans. Supported formats include text, Markdown, HTML, Word, PDFs and images. Optional Google AI extraction reads scanned documents. Some interrupted jobs can resume without reading completed pages again.

- Import pages from public HTTPS websites. Set page limits and how far links are followed. Supported options include subdomains and pages that need JavaScript. Check when sources are ready and refresh them when details change.

- Control which information an agent can use. Choose Turbo or Governed knowledge modes where supported. A workflow can use the agent’s sources, turn knowledge off or select permitted documents. Searches and text tests follow account and agent access rules.

- Acknowledge a question while looking up an answer. Supported Google Live agents can do this with an optional setting. It is off by default. The setting does not give the agent access to any extra information.

Knowledge modes depend on your model and account policy. AI document extraction needs setup and has usage charges. Test answers and keep source information up to date.

See the product

## Manage your business knowledge base.

Add business documents and check their processing status. Choose which sources each agent can use.

Real product screen with sample data. Controls depend on your role and setup.

Keep exploring

## Want to know more?

Ready when you are

## Let Saloma answer your next call.

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Can’t wait? Tap the green call button and talk to Saloma now.

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