---
title: AI Voice Platform for Business | Saloma AI
description: Use Saloma AI for phone answering, website voice calls, business workflows and live human support. Explore the features and their requirements.
canonical: https://saloma.cosinechat.com/platform/
updated: 2026-10-26
---

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Saloma AI / Platform

# AI voice platform for every customer call.

Phone calls, website voice, follow-up campaigns and live monitoring sit in one console. Your AI agents answer from your approved business info and connected tools. Your team watches and steps in when needed.

Updated 26 October 2026

At a glance

- Phone and website voice calls

- Connections to business tools

- Live monitoring and human support

How it works

## How Saloma handles a customer enquiry.

- 01 Take the call A customer calls your business number or uses your website call button.

- 02 Answer the question The AI uses approved information and supported business tools.

- 03 Complete the next step Follow the workflow you set up or bring in an approved team member.

Platform features

## Manage AI calls. Support your team.

Use business information, call workflows and human support to handle customer enquiries. Review calls and costs in the console.

Product review · 21 October 2026

Features depend on your role, account policy, enabled services, provider access and AI model. We will confirm availability and pricing for your setup.

Call workflows & integrations

### Set the steps your AI agent follows.

Build call workflows in a visual editor. Collect details, connect your systems and choose what happens next. Review the actions taken during each call.

Live monitoring & human handoff

### Listen live and take over a call.

Your team can monitor AI calls and help when needed. Listen from the console or take over in your browser. Set up phone transfers so callers can reach approved staff.

AI voices, languages & testing

### Choose how your business sounds.

Compare AI voices and languages for your service. Test how the agent speaks and answers questions. GPT-Live also lets you describe an original voice, subject to provider access and limits.

Knowledge base & documents

### Answer from your business knowledge.

Give your AI agent approved information about your services, hours and policies. Add documents and website pages to a knowledge library. Check processing status and choose each agent’s sources.

Call reports, summaries & usage

### Review calls and check your costs.

Read call outcomes, AI summaries and available transcripts. Check workflow actions and call costs. Export usage by agent, workspace, service or date for your team.

White-label branding & team access

### Apply your brand and manage access.

Use your brand in the console, sign-in pages, emails and supported reports. Group people and agents in workspaces. Set access by role, so staff use only the tools and records they need.

Setup checklist & Help Angel

### Prepare your agent and test a real call.

Follow the checklist from business details to your first call. When enabled, Help Angel beta explains settings with source links, numbered steps and suggested follow-up questions.

See the product

## Read a call summary and review decisions.

Read an AI summary, check the call outcome and inspect available decision records.

Real product screen with sample data. Controls depend on your role and setup.

Keep exploring

## Want to know more?

Ready when you are

## Let Saloma answer your next call.

Tell us how your calls work today. We will show you Saloma handling them, in your languages and with your tools.

Can’t wait? Tap the green call button and talk to Saloma now.

Already a customer? Sign in to manage your agents and calls.

[hey@ordinexis.com](mailto:hey@ordinexis.com)